Are these guides the same as email support?

No. Guides explain how the studio works. If something is broken, call or write. If you want a new project, book or open checkout.

Do I need an account to read them?

No. Anyone can read the library. Merchant and student tools start after you sign in with a role.

Can you add a guide for my stack?

Write us. If it is a question we hear more than twice, it belongs here.

Support

Guides from the studio.

How we start work, take Canadian payments, care for a launch, and use the dashboard — written in Vancouver, in English and French.

AI-generated studio bench with a product prototype

Text us

(672) 200-7924

Call

(672) 200-7924

Book

A conversation on Pacific time

Write

admin@sycgeeks.ca

Search the library

21 articles

Getting started · 11 min read

How we start a project

What happens between the first note and a written quote in Canadian dollars.

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AI-generated creative brief folder and material swatches

Getting started · 12 min read

What to send in a brief

A one-page brief that a Vancouver studio can actually price.

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AI-generated product scene of a custom website beside the physical good

Websites · 14 min read

How long a Canadian website actually takes

Six to ten weeks for a focused marketing site. Longer when checkout or an API is in the brief.

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AI-generated product prototypes and a finished bottle

Websites · 14 min read

Shipping a site in English and French

Official-language work is architecture, not a plugin that swaps strings.

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Ceramic product on a rainy Vancouver studio windowsill

Websites · 15 min read

SEO for a Vancouver business that actually exists

Search work starts with a real city, a real service, and pages that a person can finish.

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AI-generated retail counter with a card terminal

Ecommerce · 14 min read

Launch a store that can take Canadian money

Tax, shipping, and checkout are the product. The theme is decoration.

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AI-generated packaged goods on a designed shelf

Ecommerce · 14 min read

Shopify versus a custom store

Use Shopify when the catalog is the business. Build custom when checkout is the product.

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AI-generated payment hardware as a product still life

Payments · 12 min read

Choosing Square, Stripe, or PayPal in Canada

Hardware, subscriptions, and brand control point to different processors.

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AI-generated product shot of a phone storefront

Payments · 12 min read

Apple Pay and wallet checkout

Wallets belong when they shorten a phone checkout — not as theatre.

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AI-generated packed product ready to ship

Payments · 13 min read

Booking time with Square appointments

The calendar is a product. It should match the services you actually sell.

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Apps & APIs · 14 min read

Your first mobile app with this studio

One job, two stores, a shared API. Everything else waits.

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AI-generated operations bench with a status dashboard

Apps & APIs · 14 min read

An API an operator can run

Document the contract, the errors, and who to call when a webhook fails.

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Care & studio · 16 min read

What care looks like after launch

Launch includes a support window. Monthly and yearly care keep the product honest.

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Care & studio · 16 min read

More work after the project goes live

You keep the same project. Care takes the small work. New scope is a published add-on — care members pay less — then we reopen that record.

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Your account · 10 min read

How merchants manage ongoing projects

Status, progress, and notes live in the merchant dashboard — not in a forgotten email thread.

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Your account · 11 min read

Student orientation and the hour log

Finish the studio steps, then write the hours and a general description of the work.

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AI-generated Canadian checkout and privacy kit

Your account · 11 min read

Signing in with a wallet

Choose your role, sign the message, and you land in the matching dashboard.

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Care & studio · 18 min read

Accessibility and privacy for a Canadian site

WCAG and PIPEDA are how we start — not a US checklist pasted into a Canadian store.

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Getting started · 10 min read

How to book the studio

Pick a service, choose a slot on Pacific time, and it lands in your dashboard.

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Packaged goods at night with harbour light through the glass

Care & studio · 16 min read

Why we invoice in Canadian dollars

Quotes, contracts, and checkout are CAD so nobody is doing exchange-rate theatre.

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AI-generated consulting still life: notebook, prototype, and notes

Getting started · 12 min read

When to call, write, or book

Fire, brief, or conversation — three doors, one studio.

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Questions about support

Are these guides the same as email support?: No. Guides explain how the studio works. If something is broken, call or write. If you want a new project, book or open checkout.
Do I need an account to read them?: No. Anyone can read the library. Merchant and student tools start after you sign in with a role.
Can you add a guide for my stack?: Write us. If it is a question we hear more than twice, it belongs here.